Introduction
Does your company waste hours on repetitive tasks? Are human errors costing you money? Many small and medium-sized businesses face the same challenge: doing more with less.
This is where artificial intelligence (AI) can help. Automating processes with AI isn’t just for big corporations—SMEs can also benefit.
What Does It Mean to Automate Processes with AI?
Traditional Automation vs. Intelligent Automation
Automating processes means using technology to get tasks done automatically.
With AI, this goes further: the system learns, makes decisions, and improves over time. It’s no longer just about executing tasks—it’s about reasoning.
Example:
- Traditional automation: Sending an automatic email when a request is received.
- AI automation: Analyzing the message content, classifying by urgency, and responding in the right tone.
What Processes Can You Automate in Your SME?
Most Common Areas with Automation Potential
1. Customer Service
- AI chatbots that answer FAQs 24/7.
- Automatic support ticket classification.
2. Billing and Finance
- Automatic invoice review.
- Error or fraud detection in expenses.
3. Marketing and Sales
- Personalized product recommendations.
- Automated and personalized email campaigns based on customer behavior.
4. Human Resources
- Intelligent resume filtering.
- Automatic interview scheduling.
What Tools Can You Use?
Accessible Platforms and Services for SMEs
Custom AI Agent + Open-Source LLM
We design tailor-made AI agents for your company.
Zapier + GPT
A more user-friendly interface via the Zapier app, though it implies maintenance costs.
Microsoft Power Automate
Integrated with Excel and Outlook—ideal for admin tasks.
Low-code platforms
Such as Make or n8n, which allow you to create workflows without coding.
Real-Life Examples of Business Automation
How Other SMEs Use AI for Automation
Travel Agency
A small business uses AI to automatically respond to itinerary inquiries, reducing response time from 2 days to 10 minutes.
E-commerce
An online shop uses AI to automatically categorize products, saving 20 hours per month and reducing errors.
Service Company
A sentiment analysis system was implemented to detect unhappy clients in emails and prioritize their responses.
Where Do We Start?
Practical Recommendations
- We identify repetitive, time-consuming tasks with the client.
- We evaluate the best AI tools and processes suited to your business.
- We start with pilot tests in small areas.
- We measure results and refine the process.
- We scale the solution to other areas. One big advantage is that, in our experience, expanding an implemented solution to other areas takes less time.
In just a few weeks, we can start testing and seeing visible results.
Conclusion: AI Is Not the Future—It’s the Present
AI automation is now within reach of any company. It’s not just about saving time—it’s about making better decisions, reducing errors, and growing your business.
📩 Ready to automate your company?
At Dattae, we help you identify which processes to automate with AI, design tailor-made solutions, and guide you through implementation.
👉 Let’s talk: transform your business with real intelligence.
Contact Dattae